Best Practices in Delivering Court Information to the Public

Legal Research Guide

 August 11, 2000

The following information is adapted from a presentation given by Cheryl Nyberg on "Best Practices in Delivering Court Information to the Public" at the National Association for Court Management's Symposium 2000, Meeting the Needs of a Multi-Cultural Society in the 21st Century.


Publications and Reports





Ten Criteria for Building a Terrific Court Website

  1. Mission and audience
    Focus on serving the needs of users in the legal community and the general public.

  2. Content
    The more the better!

  3. Coverage
    The more the better!

  4. Currency
    Direct users to new material and popular documents. Date all documents.

  5. Constancy
    Rearrange only when absolutely necessary.

  6. Contact
    Provide email links and subscription services. Survey your users

  7. Arrangement
    Arrange material by type, subject, or user.

  8. Appearance
    Design a clean, clear, and effective presence.

  9. Formats
    Use HTML whenever possible. Provide links to free viewer software for word-processed or graphical formats.

  10. Accessibility
    Test the accessibility of your site with Bobby. Eliminate barriers to access for visually impaired and other handicapped users.


What to Do First

  1. Add content.

  2. Make quick fixes.

  3. Determine deficiencies; plan a course of action; assign responsibilities.

  4. Do it.

  5. Regularly review the website as users' needs, court information, and browser technology evolves.


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